With deep industry and business process expertise, broad global resources, VXI, Inc. can mobilize the right people, skills and technologies to provide clients with world-class customer relationship management solutions.
Who We Are
VXI Global Solutions, Inc. (VXI) is a provider of customer interaction centers (CIC) and Customer Relationship Management (CRM) software. As a leading service provider in both inbound and outbound telemarketing and customer relationship management, VXI has been ranked as a top 20 international customer interaction center with clients ranging from the Fortune 500 giants to mid-size international companies.
VXI has six locations, encompassing more than 3,500 seats. VXI headquarters is located in Los Angeles, California; with our overseas operations located in philippines, China Shanghai (Puxi Office and Pudong Office) and Thailand. Each center has a dedicated staff of call center managers, representitives, and IT support teams, with marketing and business development in both the US and China.
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What We Do
VXI plays a central role in Customer Relationship Management.
In business today the key differentiator is customer service. Today's Customer Interaction Center approaches every customer interaction as an opportunity to build upon the client's brand name and strengthen the customer relationship. Our clients can leverage VXI's many years of experience in all facets of Customer Relationship Management, establishing valued, long-term relationships with their customers.
The VXI objective is to help our clients achieve business value by enhancing each aspect of the customer interaction lifecycle. We become an extension of our clients' business, and are committed to delivering measured business results at the highest levels of quality.
To achieve these objectives, VXI has built multiple world-class customer interaction centers in the US, the Philippines, and China. Each center provides people, processes, technology and infrastructure to support full circle CRM via complete multimedia interactions.
Based on our operational experiences, we have developed a series of CRM software systems and tools that enable our clients to significantly reduce operational costs, enhance service quality and efficiency, and gain additional competitive advantage.
VXI offers the scale experience, state-of-the-art facilities and technology to serve corporations that require a local or an international turn-key solution.
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Mission and Philosophy
VXI has built its success on knowing our clients. With our background and beginnings as ethnic specialists, we have become acutely aware of all that is involved in listening to, understanding and servicing the individual and the varying needs of each client.
The key business issue in the 21st century is customer loyalty - building profitable, enduring relationships directly. The longer the relationship, the easier it is to track behavior; and the easier to create customized suggestions for cross-sell and up-sell opportunities, maximizing customer lifetime value. The closer our client relationships, the easier it is to lower retention and operating costs, increase margins, and increase the possibility of new business referrals. We create better customer relationships for better returns - the key to our own success.
No matter how complicated modern technology makes those relationships, in the end, it comes down to two core beliefs: Commitment, and the fulfillment of all expectations leading from that commitment. When we commit to our clients, we also commit to their customers. That's made possible by our passion for the business we're in - simply, we like doing business with our clients and our clients like doing business with us. In turn, their customers like doing business with them. VXI makes sure of it.
Our professional commitment and responsibility extends past our clients. It means active involvement in the lives of our employees and the communities in which we live and work. Because of that commitment, we support many charitable and civic activities that benefits our communities. Individuals from VXI give time, money and expertise to affect real social change.
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