VXI USA
Founded in Los Angeles in 1998, VXI Global Solutions, Inc. was originally called Multi-Cultural Marketing, and initially focused on in-language solutions across multiple vertical markets. The company's growth was accelerated based upon its history of exceeding client expectations and performance metrics.
MCM expanded its footprint, vertical market expertise, and language capabilities into mainstream English solutions, and at that time was rebranded VXI, Inc. (VXI).
VXI then implemented its next strategic plan: To expand offshore and establish operations in mainland China and the Philippines. Today, with call centers in the USA, China, and the Philippines, VXI is ready to expand into South America and the American southwest.
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VXI Manila
VXI owns and operates a world class Contact Center in Makati City, the financial district of Manila, with a second facility in Quezon City. Both are designed to offer our clients a quality, low cost alternative to domestic outsourcing. Manila features the benefits of offshore outsourcing such as an educated workforce (100% college graduates), low employee turnover rates, cost effective rates, and top-notch facilities.
In addition, the Philippines qualify as the third largest English-speaking country and many Representatives speak English as a first language, which is the primary language used in Manila?s school system. Manila is also considered to have a greater cultural affinity to the US than most other offshore locations including India.
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VXI China
Company Birth and Expansion
VXI China was established in early 2001 and has grown to over 1000 people, providing world class customer contact services to both multinational and local companies, such as, American Embassy, American Express, Apple, Cisco, Dell, e-Bay, Harte Hanks, HP, IBM, Kodak, Microsoft, Pizza Hut, TNT, Western Union, Yum, etc.
VXI Software Development
VXI China is also home to VXI's software development arm, which creates commercially-available call center applications. There are currently 35+ developers in this department and have created a software suite including VisionLog Digital Recording and Data Capture, VisionCRM, VisionCTI, SER Predictive Dialer, and VisionIVR. VisionLog received a Product of the Year award from Customer Interactions Solutions in 2002, and VisionIVR was named Product of the Year by Innovative Solutions in 2003.
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