Industries.

VXI has a wide range of expertise across many different kinds of industries.

We employ personnel who are SME’s (Subject Matter Experts) on many different companies, and who understand how these industries function. We pride ourselves on our insight and knowledge of the key components of these verticals, their competition, and how they perform in markets both global and domestic. VXI can offer expertise to our partners in these industries:

  • Telecom
  • Finance
  • Wireless
  • Satellite TV
  • Utilities
  • Audiobooks and Entertainment
  
  • Food Service
  • Government
  • Technology
  • VOIP
  • Retail
  • Publishing

 

VXI’s skill sets in these verticals cover every facet of the contact-center interaction model: Our Operational Teams have years of experience handling these types of customer interactions:

OUTBOUND

  • Sales
  • Retention
  • Account Management
  • Up-sell / Cross-sell
  • Email / Chat
  • Database Management
  • Market Research
  • Lead Generation
  • Win-back
  • Loyalty Program
  • Welcome Calls
  

INBOUND

  • Sales
  • Customer Service
  • Technical Support
  • Account Management
  • Up-sell / Cross-sell
  • Lead Generation
  • Dealer Support
  • Helpdesk
  • Email / Chat