IT Solutions. SOFTWARE MANAGEMENT

Advanced Solutions and Architecture

Custom Application Development Services from VXI are the IT backbone for many of our clients businesses. Our advanced Solutions and Architecture team will quickly translate your business requirements into “logical requirements” and systems designs that will become the basis of your finished software product. We work within industry-standard software development practices and architectural frameworks, while rigorously testing the applications to ensure defect-free delivery.

Why are these features so important? These are the standards and frameworks that deliver software that is easy to update, simple to implement across disparate computing platforms, all while minimizing maintenance and support costs.

VXI’s Project Management Methodology ensures that applications are rapidly designed (solutions architecture), developed, tested, and implemented. We are comfortable operating in traditional methodologies (waterfall), as well as the latest “agile” methods, which leverage our QA/Testing Center of Excellence.

Our Approach: Application Development

In order to establish the initial relationship, we usually start from a pilot project to learn each other’s environments, from both business and technical standpoints.
Experienced Managers: Our educational requirements are high, with most staff holding at least bachelor degree (most have masters degree) and with many years experience in the operation of offshore software development.
We pay great attention to the project quality and on-time delivery. Our industry-leading QA/Testing Center of Excellence offers our clients’ software projects an additional measure of quality and validation, before development even starts! We take a “Phase Zero” approach to establishing this QA approach from the very beginning.
During the development process, we will submit progress reports daily / weekly to you by e-mail. The reports will include the work completed and the plan for week.
We will keep smooth communications with you during the development process through telephone, telepresence, e-mail, and instant messenger.
The application will be staged on our servers in Los Angeles to ensure visibility and transparency.

Execution: High Level Development Lifecycle

After receiving or designing the requirements for custom software application development, we will provide you a proposal including the estimations of the workload, cost, and timeframe.
At Project Initiation, Our Senior Solution Architect and System Analyst will immediately begin to analyze and design the system to align our mutual understanding of the requirements with all stakeholders.
We will spend significant time to listen and study the application scopes of the software, your business needs, and business process. Then we will provide a Business Process Blueprint, Systems design blueprint (Requirement Specification), and Project Plan.
Led by the project manager, the development team will begin the software development according to the Project Plan, with its accompanying timeline and detailed work breakdown structure.
We will keep you informed on the status and progress of the Project through all stages of the development project lifecycle.
Testing: VXI is a proponent of agile methods, especially with regard to QA & Testing. We design our development process with testing in mind, thus the QA & Testing effort begins before the first code is created. Testing and validation continues from the initial phases through final integration and software release. We can reduce / modify this at client request.

Application Maintenance
Performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company.

When you engage VXI Application Maintenance Services, you are assigned a team of professionals with deep expertise in your application and an understanding of your line of business. The team assumes the daily IT activities involved in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.

Our Project Management methodologies produce successful and timely support. Problems are resolved quickly, thorough tests are performed and updates are methodically implemented and documented, with strict change management policies enforced.
VXI application maintenance services include:

Technical help desk support
Fault analysis
Design update
Upgrades and Patches
Code review
Testing
Documentation maintenance
Application Enhancements
Service Level Agreements based support services
24×7 Support & Maintenance of application systems

Focus On Your Core Competency:
Our qualified team will deliver Application Maintenance and Enhancement services that will provide immediate business value to your organization:

Frees up your valuable IT staff and other resources for more strategic, core initiatives.
Brings best-of-breed technology solutions to the task.
Lowers your cost of ongoing support.

Applications Maintenance Methodology

VXI has perfected its methodology for the gradual transfer of duties from customer’s in-house maintenance team to our offshore team. While there are variations depending on the nature of the application and the scope of the project, in most maintenance projects our four-phased approach has proven to be the most effective. The process begins with our offshore attending to non-vital tasks and gradually reaches the level where our team will assume complete responsibility for systems management and upkeep. VXI’s proven methodologies help breaking down the maintenance process into systematic levels, and sets goals accordingly for maintaining agreed service levels.

P h a s e I

Select team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
Obtain thorough understanding of the business domain and a complete understanding of the application implementation
Configure the right maintenance model along with a gradual knowledge transfer to the offshore maintenance team.

P h a s e II

Stabilize infrastructure and the support processes
Obtain thorough understanding of the scope and complexity of technical and business issues
Distribute work between client and offshore maintenance teams
Provide training in the areas required to the maintenance team under the guidance of the onsite team
Schedule workload and system analysis

P h a s e III

Acquire complete knowledge of application execution environment, operational knowledge, business logic and structural/design knowledge
Offshore maintenance team to perform most change request activities on its own, including help desk calls
Client team to retain highly critical activities like change prioritization and version control

P h a s e IV

Provide steady state support
Assume entire maintenance operation, from versioning and end-user support, to help desk activities

CRM / Business Intelligence
VXI is now offering the next generation of CRM products that are designed for small to medium size businesses. Our new generation of CRM software is simple to implement, easy to deploy, straightforward to maintain and as always, very cost effective.

We are now celebrating 6 consecutive years of product awards for our Vision X software suite, which has our CRM solution as its core component. Our products integrate and manage sales, marketing and customer service functions. VXI develops feature-rich CRM systems designed to meet our clients unique needs.

Localization
VXI Global Solutions assists our clients to increase revenues by linguistically converting their software products, in order to become culturally appropriate for specific target markets. . Our native speaking localization staff use advanced tools and methodologies to localize the Graphic User Interface (GUI), documentation and Help files for use in the target country.

We pledge to work closely with your developers to find the most efficient way to manage your software localization project. We understand that your developers are busy with the core software development work and that localization is a time-consuming effort best left to a company experienced in software localization. That’s why we focus our services to minimize their involvement and time investment during the localization process.

We have the ability to provide software localization services in over 20 of the following languages: English, Hebrew, Arabic, French, German, Spanish, Italian, Portuguese, Chinese-Mandarin, Chinese-Minan, Chinese-Cantonese, Vietnamese, Thai, Japanese, Bahia, Tagalog, Hindi, Russian, and Farsai. All translations are done by native language professionals that have experience in localizing software for use in the target country, and also trained on the current correct terminology in use. Our stringent QA and Testing Team ensures translation quality and cultural consistency.