In-language Capabilities
VXI is unique in that we can support in-language projects with in-language QA, in-language recruiting, and even in-language training. Our bilingual operational support personnel are all fluent in English, so even if you don't understand the customer contact, we can still ensure we understand your objectives on the floor.
VXI currently has fully bilingual inbound /outbound sales projects in the following languages:
| English | Spanish | Vietnamese | Tagalog |
| Korean | Mandarin | Japanese | Hindi |
| Farsi | Cantonese | Armenian | Arabic |
VXI currently has fully bilingual inbound customer service projects in the following languages:
| English | Mandarin | Vietnamese | Tagalog |
| Korean | Cantonese | Japanese | Hindi |
VXI has capabilities in to provide fully bilingual in-language services in over 20 languages including:
| English | Spanish | Vietnamese |
| Korean | Mandarin | Japanese |
| Farsi | Cantonese | Armenian |
| French | German | Thai |
| Italian | Russian | Hebrew |
| Tagalog | Hindi | Portuguese |
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Turning customer interaction into customer satisfaction
At VXI, we understand that effective customer interactions can build loyalty and a competitive advantage.
Our Approach
We partner with you to design an outsourcing solution based on a thorough understanding of your specific needs and your business objectives. At VXI, we truly become an extension of your business, implementing and operating a solution that combines our:
- Process excellence
- Deep customer insights
- Innovative technology
- Global assets
- Multi-industry expertise
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General Inbound Service Offerings
A proven, trusted leader in customer management, VXI offers an extensive breadth of customer-centric outsourcing services, such as:
- Customer Service
- Help Desk
- Technical Support Services
- Order Tracking and Status
- Appointment Setting
- Complaint Handling
- Presale Information Consulting
- Up Sell and Cross Sell
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General Outbound Service Offerings
A proven, trusted leader in customer management, VXI offers an extensive breadth of customer-centric outsourcing services, such as:
- Direct Telesales
- Marketing Research
- Lead Generation
- Customer Data Cleansing & Management
- Customer Satisfaction Surveys
- Customer Care
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Products and Services
Inbound (Business to Business & Business to Consumer)
- Customer service
- Sales
- Up-selling / Cross-selling
- Help Desk
- Technical Support
- Multimedia contact (IVR, email, chat, fax, etc.)
- Lead generation
- Dealer support
- Retention
Outbound (Business to Business & Business to Consumer)
- Sales
- Account Management
- Up-selling / Cross-selling
- Lead generation
- Market research
- Retention
- Database Management
- Multimedia contact (email, chat, fax, etc.)
- Winback
- Welcome calls
- Loyalty programs
Business Process Outsourcing
- Database Analysis
- Data entry
- Order Processing
- Software development
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Business To Business Solutions
VXI Business to Business Services range from basic sales acquisition services that supplement your existing sales efforts all the way through full account and territory management solutions. Our customized solutions help our clients generate leads, acquire new customers cost efficiently, and increase brand loyalty.
VXI goes further than offering basic solutions only. We build solutions to ensure your program is fully successful. Our approach to Business to Business marketing is a consultative one, where our representatives become seamless product experts and work with your business customers in a partnership that builds and ensures brand loyalty and satisfaction. Fully maximize your marketplace with VXI Business to Business custom tailored solutions.
