VisionIVR Interactive Voice Response

VisionIVR ^TM Introduction

VisionIVR ^TM is an interactive voice response system designed to automate telephone transactions. VisionIVR ^TM offers robust and scalable Telco grade platforms and an integrated suite of configuration and maintenance tools, enabling users to promote customer satisfaction and loyalty.

The highly customizable solutions are used for improved customer service, customer databases, account status, voice mail, help desks, and call center unified messaging. VisionIVR ^TM can be customized to collect caller information such as product orders, credit card information, and market surveys.

VisionIVR ^TM is an efficient and effective business solution designed to decrease development costs, simplify integration and reduce delivery time of new capabilities and applications for phone users.

VisionIVR ^TM Features

Operational Functionality

• Call Flow control, including flow branch, flow condition branch, data flow operation.
• Events functions, including call event, interrupt event, and disconnect event catch.
• Database operation function, including stored procedure.
• Append functions, including logic judge, call DLL, Socket communication, UDP communication, and event control.

Telephony Functionality ( Dialogic)

• Base call functions, including telephone pick-up, call transfer, dial-out, talk, and muted ring.
• Voice functions, including play, record, multi-language play, number play, date play, and numerical value play.
• Resource control functions, including key-press capture, release channel resource, user tone play, file operation, monitor, and resource link.
• Fax functions, including send and receive fax.

Telephony Functionality (PBX)

• Call management functions, including telephone pick-up, transfer, dial-out, multi-talk, consultation, and IVR call reporting.

TTS (Text To Speech) Functionality

• Real-time text reading

ASR (Automatic Speech Recognition) Functionality

• ASR functionality including speech identification by client and call flow guide by speech.

Internet Functionality

• Web-enabled integration.

Application Layer Functionality

• Provides friendly graphical user interface for ease of use, and drag-and-drop call flow diagramming.

Background Data Maintenance Functionality

• Automated IVR call data maintenance and analysis.

State Monitoring

• Real-time logging and monitoring of channel data.

VisionIVR ^TM Functionality

VisionIVR ^TM is an important part of VXI ^TM's integrated suite of call center solutions. Supporting multiple call center functions. VisionIVR ^TM is also valuable as a stand-alone solution working in information service systems, such as each rechargeable card attestation systems, information query systems, and phone code query systems. VisionIVR ^TM has:

• Open standards design
• Leading-edge functionality, scalability, and reliability
• Simple maintenance, easy to use
• Supports multiple boards and protocols
• System monitoring
• Graphics flow director
• Report maker
• User-friendly environment
• Wide database compatibility
• Supports multiple new technologies

VisionIVR ^TM Users:

• Financial institutions
• Telecom departments
• Government sectors
• Education departments
• Enterprise